Helpdesk Manager Job in Adelaide Apply Today

Job Description

The Opportunity

Sestra People is proud to be partnering exclusively with one of South Australia's largest and most trusted Aged Care providers, who have been delivering compassionate, community-focused services for over 30 years. We are seeking a dynamic, purpose-driven, and values-aligned Helpdesk Manager to lead a dedicated IT support team. This role is pivotal in ensuring seamless internal service delivery and strengthening digital connectivity behind the scenes—empowering staff to provide exceptional care to the community.

🌟About the Role

As the Helpdesk Manager, you will oversee the daily operations of the IT Helpdesk, ensuring timely and effective resolution of technical issues. Reporting directly to the GM of Technology, you will be responsible for the managing and supporting the dedicated Helpdesk team, driving process improvements and maintaining high standards of customer service across the organisation. As part of the broader IT function, you will play a critical role in providing strategic leadership and operational implementation of technology solutions.

About You

You’re a confident and capable Helpdesk leader with a passion for empowering teams and delivering exceptional IT support. Your strong analytical mindset and problem-solving skills allow you to navigate complex technical challenges with ease. You thrive in fast-paced environments, juggling multiple priorities while maintaining a calm, solutions-focused approach. With outstanding communication and customer service abilities, you build trust and rapport across all levels of an organisation, ensuring users feel supported and valued. You are purpose-driven, and align yourself closely with the organisations core values - Respect, Accountability & Connection.

🔧 Key Responsibilities

Lead and manage the Helpdesk team to deliver efficient and effective IT support.

Ensure high levels of customer satisfaction through prompt and professional service.

Monitor helpdesk performance and generate regular reports to identify trends and areas for improvement.

Collaborate with internal departments and external vendors to maintain strong working relationships.

Drive continuous improvement in helpdesk processes and procedures.

Participate in on-call support and occasional out-of-hours work.

✅ What You’ll Need

Essential:

Bachelor’s degree in IT, Computer Science, or a related field.

Proven experience managing a Helpdesk or IT support team (L1, 2 & 3)

Strong technical knowledge of IT systems, software, and hardware.

Excellent leadership, communication, and problem-solving skills.

Current SA driver’s licence.

Desirable:

ITIL certification or equivalent.

Experience in the healthcare or aged care sector.

🤝 Values Alignment

RESPECT: Our client protect the dignity, rights and values of individuals. Diversity of experience, culture and opinion is valued and encouraged. Our client take a wholistic approach from Mind, Body & Soul to build well-being and resilience.

ACCOUNTABILITY: Our client pride themselves on working safely and with integrity. They are reliable and trustworthy, and have a key role to play in providing residents and their families with the peace of mind they deserve. They challenge the status quo and are always seeking to do better and be better. They are collaborative and display leadership at all levels, and learn from mistakes.

CONNECTION: Our client develop vibrant and supportive relationships, based on warmth and generosity. They are on a mission to reconnect residents with their own purpose and meaning, and our client do everything they can to help bring fulfillment. Each resident is unique, special, and connected.

🌱 Why Join Us?

Be part of a purpose-driven organisation that values Respect, Accountability, and Connection.

Work in a supportive environment that embraces diversity and inclusion.

Enjoy opportunities for professional development and meaningful impact.

Access to fringe benefits, such as Not-For-Profit Salary Packaging ($15,900 Living Contribution + $2,650 Meal & Entertainment)

White Ribbon Commitment: For Sestra People, we are passionate advocates for Diversity & Inclusion. We are proud to represent a welcoming organisation who thrives on diversity, regardless of culture, religion, spirituality, age, gender, sexuality, disability, socio-economic background or personal experiences. We are particularly proud to represent organisations making active commitments to safeguard their workplaces for Women, and our client is proudly a White Ribbon Accredited Workplace to support victims of abuse.

📌 Additional Info

Intra-state travel required between facilities, including some regional travel; occasional interstate travel may be necessary (ie, trade shows, conferences etc).

Police clearance and vaccination compliance required.

This is a non-smoking workplace.

The occasional out of hours work is required - based on a rotating on-call roster.

Vaccination is required as per any mandate by SA government or internal policy.

This role is onsite, based in Adelaide CBD. Some hybrid flexibility will be afforded to the right candidate, but given the nature of the role, will be largely based in office.

🐞 A message to the ladies out there...

Gotten this far and still not sure? Data shows that Women will only apply if they tick 70-80% of the criteria listed on this advertisement, whereas Men will apply if they tick between 30-40%. We encourage applications from all suitable candidates, but we want to extend an extra nudge to the Women reading this. If this role excited you and you meet some or most of the criteria, please apply. You do not need to tick every box to be the right person for this job. Potential, Attitude, Values Alignment & Transferable Skills matter just as much! We'd love to hear from you.

Next Steps

If you are interested, please apply today or reach out directly to Siena@sestrapeople.com.au with an updated CV. Please note, due to high volumes of applications, only shortlisted applicants may be contacted. Additionally, this role requires Australian based, onsite candidates with full Australian work rights. Visa Sponsorship is not on offer.